Terms

Your contract

A contract is made when you book a holiday through Midlands Co-operative Society Ltd trading as Co-op Holidays. The lead passenger making the booking

• must be at least 18
• accepts these conditions on behalf of the party
• is responsible for payment
• informs the party of the booking

Financial protection

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for any money you pay for holidays booked with us and for your repatriation in the event of our insolvency. We do this through bonds held by the

• Civil Aviation Authority, ATOL number 1182.
• Association of British Travel Agents, ABTA number is V6294.

Prices

All balances must be paid at least 12 weeks prior to departure. If a deposit can be taken, you will be advised of the amount at the time of booking.

The price of your holiday may change to reflect transport costs (including fuel and air taxes), taxes (including a change to VAT), or fees chargeable for services (including landing taxes and embarkation/disembarkation fees at airports/ports).

However we guarantee not to increase the price of your holiday as a result of changes in currency exchange rates or within 30 days of your departure date.

In the event of a price increase, Co-op Holidays will absorb the first 2% (excluding insurance premiums and amendment charges) before passing on any surcharge to you. If this increases the price of your holiday by more than 10% we may offer you an alternative holiday or you can cancel and claim a refund (excluding insurance premiums and amendment charges). If you want to cancel you must notify us within 14 days of the date printed on the new invoice.

If you change or cancel your travel arrangements

The lead passenger may change (subject to availability) or cancel travel arrangements at any time in writing.

The following changes will be charged at £40 per passenger (unless otherwise stated below) to cover administration costs. 

• Change of name,  £40 per name
• Change of date
• Change of accommodation
• Multiple changes of name, date and accommodation

Additional costs levied by our suppliers will be added to the administration costs.

The addition of services such as transfers, sightseeing options etc. will not incur an administration charge.

If the change reduces or increases the number of passengers travelling, we reserve the right to re-calculate the holiday price based on the revised number of persons sharing the accommodation. This recalculation may increase or decrease your total holiday price.

To cancel your holiday, you must notify us immediately in writing. We will notify the lead passenger of any cancellation charges. If you have paid a deposit the following table of cancellation charges will apply

If we change or cancel your travel arrangements

We reserve the right to change or cancel a booking at any time. Most changes are minor, for example, a flight time change of less than 12 hours or a change to your accommodation to one of the same official category. We will advise you as soon as possible but we do not pay compensation. If we have to make a major change, for example, a significant alteration to flight times, a change of accommodation to a lower official category or a change of departure airport, you will have the following options

• Accepting the change of the arrangements.
• Book alternative travel arrangements with us. If it costs less than your original arrangements, we will refund the difference.
• Cancel with a full refund.

In the case of significant changes or cancellation, you will be entitled to compensation as detailed in the table above, with the exception of force majeure or when we cancel because you have not paid the balance of your travel arrangements.

Please note: If there is a cancellation or technical delay to your outward flight, you must immediately notify us. Failure to do so may result in cancellation fees levied by your accommodation provider. If there is a cancellation or a technical delay to your return flight, the airline will either carry you at the earliest opportunity or re-route you to an alternative destination. Your hotel may transfer you to a hotel of a similar or better standard. Co-op Holidays cannot accept responsibility for such changes but will attempt to minimise any disruption to your original booking.

Delays and re-scheduling

If your flight is cancelled or re-scheduled, the carriers will do their best to book you on an alternative flight. We are unable to offer compensation for travel delays or re-scheduled flights. The provision of meals or overnight accommodation is entirely at the discretion of the carrier.

Force Majeure

This means unusual or unforeseeable circumstances beyond our control. These can include, but is not restricted to, for example, war, threat of war, riot, civil strife, industrial dispute, epidemics, health risks, flood, unavoidable airline technical delay, closure or congestion of airports, stations or ports, terrorist activity and its consequences, natural or nuclear disaster, fire or adverse weather conditions.

Complaints

Any problems with your travel or holiday arrangements must be reported to the Principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. If your complaint is not resolved locally, please contact us within 28 days of your return home in writing to

Co-op Holidays
Midlands Co-operative Society
The Market Place
Ilkeston
Derbyshire
DE7 5SG

Include your booking reference number and all relevant information. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to arbitration.

Prices

The prices shown on this website are valid at the time of input, however we reserve the right to change our prices or other details at any time. Prices may go up or down. We will notify the lead passenger within 24 hours if there are any price discrepancies. The lead passenger may choose to pay any difference or receive a refund.

Airline Failure Insurance

Airline Failure Insurance is included on all Co-op Holidays travel arrangements. This covers against the financial failure of a scheduled or charter airline.

Our liability to you

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements.  However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to £5,000.

a. The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

b. Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices

Co-op Holidays
Midlands Co-operative Society
Hermes Road
Lichfield
WS13 6RH

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 http://www.auc.org.uk/

Unreasonable behaviour

If the carrier believe you are unfit to travel or likely to disturb or harm others, they may prevent you from travelling. Similarly, if your behaviour at your holiday property is considered to be unacceptable by the hotelier or owner of the property, you may be asked to leave. In both circumstances, your contract with us will end immediately; there will be no refund and you will be responsible for any expenses you may incur. We will also hold members of your party jointly and individually liable for any damage to the property, together with legal costs we incur in pursuing the claim. We cannot be responsible for the actions or behaviour of other passengers or guests who have no connection with your travel arrangements or us.

Conditions of carriage

The contractual terms of the companies that provide the transportation for your travel arrangements apply to this contract. They may contain terms which affect your rights to compensation. Please note that in accordance with Air Navigation Orders, in order to qualify for infant status, an infant must be under 2 years of age on the date of their return flight and not occupy a seat.

The Data Protection Act 1998

By entering into a contract with Co-op Holidays, you agree to the use and disclosure of information as described below.

Information you provide will be used by us for the following purposes:

• Booking: Information about you and the travelling party may be passed to our suppliers and may include things such as religious beliefs, dietary requirements, physical or mental health. This information may also be transferred abroad.
• Statistical analysis and market research 
• Fraud prevention
• Debt collection.
• Contacting you: We may contact you via e-mail, post or phone with details of our or selected suppliers’ products and services which may be of interest to you. We may also monitor and/or record your telephone conversations for security purposes and staff training.

Identity of operating carrier

In accordance with EU Directive (EC) No. 2111/2005, article 9, we are required to bring to your attention the existence of the Community List, which contains details of air carriers that are subject to an operating ban within the EU Community. We are also obliged to notify you of the airline to be used in your booking.